was that a legite email that came from koodo saying they are shutting down self serve on june 30th

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  • Updated 12 months ago
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Theresa Dale Avery

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Posted 12 months ago

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Allan, Mobile Master

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Indeed it was, the self serve app, not the self serve website though! If you need any help let us know!
(Edited)
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Theresa Dale Avery

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Ok thanks so much. You never know these days with all the hacking into accounts and such I like to check everything out first. Have a great weekend and thanks again!!
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Bernard, Official Rep

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Not self serve at all!!! Our self serve site is better than ever. It's the app we are retiring. But don't you worry if you follow the quick steps int the email you will continue to have the same great experience and more. Most of our customers already prefer the online site and we sent the email to the few remaining app users.
(Edited)
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cw604

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Easy peasy with the mobile app site. Now let's get that VoLTE thing happening and some solid, customer-friendly "roaming" packages and Koodo has the one-two knockout punch. 
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Rick Ellis

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Do we still not get charged for data accessing the mobile app
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Bernard, Official Rep

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In that respect it's no different than the app Rick.
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stillgolfing

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OK ... so my wife and I I never used the Phone App, but we received the e-mail and she pays the bills via PC and decided she'd she'd like to do more by phone. On her phone I followed the instructions in the e-mail and she now has a Koodo Icon on her main screen and that appears to allow her to use Self Serve. So she is good to go ..... right?
(Edited)
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Allan, Mobile Master

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By the sounds of it yes. If you or your wife run into any problems just let us know and we can help you out.
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Bernard, Official Rep

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You are good to go! This is my screen: