Was on vacation payed for 40 international roaming and was charged for long distance and also sms and data I did not use.. What do I do?

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  • Updated 2 years ago
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I need what do I do
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Tony Spice

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Posted 2 years ago

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Did you get charged more then $40? Cause I know with this add on its a prepaid thing so you're charged even if you you don't use any/all of it. If you look online on your account it should show a breakdown of your international usage and you can see where you may have went over. 

The only other thing I can think off is did you activate this during your trip? Since I believe that  you need to activate it in advance for it to work (or it won't count the use prior to activation of the ad on feature).

As for what to do, I would suggest calling koodo after looking at your account. If you can't figure out why they can look at your bill and help you figure out what caused the issue.