Having issues with the phone charging

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  • Updated 3 years ago
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We recently switched to Koodo and we got the Samsung Galaxy core..And I am sad to say I am already having issues with the phone charging..Is there any sort of warrenty with these phones? Its been just over a month..thanks
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Anne Cummings

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Posted 3 years ago

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Paul Deschamps, Mobile Master

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If you mean problems charging as in it only charges when you slowly wiggle the plug one way or the other that's plugged into the phone while charging and sort of hold it with light pressure towards the front or rear of the phone then sorry but that's considered physical damage and isn't covered by warranty. If it's anything else then it should be covered just visit your local Koodo kiosk and they will send it for repair and supply a loaner while it's being repaired.