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Koodo no longer offers a return mailer although the website says they do. I guess I'll have to drive 2 hours to drop off the phone at a koodo store, 2hours home, then repeat when it's ready to pick up. Thanks for supporting your rural customers. http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-is-your-warranty-and... Idea: Bring back warranty mail return, or change your website to explain that you don't.