Warranty price increase this month?

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  • Updated 9 months ago
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Why has the warranty charge increased from $7 to $9 this month?  Anyone else have any ideas?  I don't remember getting a notification on my phone or otherwise.  Please help.
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Melanie Wright

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Posted 9 months ago

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Ranjan, Official Rep

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Hey Melanie - the monthly cost for Koodo Phone Protection has gone up from $7 to $9/mth as of Oct. 1. The change is related to the increased cost of replacing phones and is aligned with industry pricing for similar coverage. A notification was included with your August bill to communicate this - see below: 
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Melanie Wright

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Thank you for your quick response -- Sorry to say that I missed it on my statement but confirmed that it's listed there.  I'll be cancelling this add-on now. 
BTW -- I just found I can't do this through self-serve and it says that any changes to add-ons done with CS rep costs $10 -- Does that charge still apply when you can't do this cancellation/change yourself through self-serve?
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Dinh, Mobile Master

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If you cannot do it through selfserve, they won't charge you.
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Melanie Wright

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Thanks -- just called (waited 20 mins though.......) but got warranty cancelled with a lovely fella named Billy :) and it was no charge.
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Allan, Mobile Master

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You can always message Koodo via Facebook as well. That way you don't have to wait on hold.
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James

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The data overage price increased too.
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Goran, Mobile Master

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James that is not relevant to an extra warranty thread and it's a week old.