Warn the customer that first pre-authorized payment must be made manually

  • 5
  • Idea
  • Updated 3 years ago
  • Implemented
Hello.

In a recent search I've made on Koodo's sit I see nowhere where the customer get to know that his/her first bill after setting up pre-authorized payments should be made by themselves. Could such a warning be made so they don't incur interest rate + bad credit?
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Robert, Mobile Master

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Posted 3 years ago

  • 5
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rikkster, Mobile Master

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I suggested something to that effect a year ago.

http://community.koodomobile.com/kood...
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Dennis, Mobile Master

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I thought they did wanr you on the sign up screen. I cant view it since I have already signed up. Wonder if someone can verify that
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Ivan, Mobile Master

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I want to say yes as well, though it's been a while.
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Jordan Stevens

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Hey Robert,

Thanks for the idea and suggesting it here!

When you sign up for Pre-Authorized Payments there is a line that reminds customers that it may take up to one billing cycle before it kicks in.

Hope that helps!

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Robert, Mobile Master

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Ahhh so it was already there! Thanks!
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Dennis, Mobile Master

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I would recommend making that font bigger and in Red.

And maybe tell them to until it takes effect that their next payment MUST be manually made.
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Robert, Mobile Master

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I agree with Dennis, big and red so that people realize it's important!
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rikkster, Mobile Master

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I recall a number of complaints regarding pre-authorized payment and the first bill. Several comments in the link below point to paying the first bill manually and then setting up pre-authorized billing. The warning has always been there, it just wasn't explained to customers why pre-authorized billing might not be the best way to pay your first bill.

http://community.koodomobile.com/kood...
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Jordan Stevens

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All great points guys. We'll take a look at how we can communicate this better particularly for customers paying their first bill.

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