Wanted to top up but kept getting the msg "ValidateAndUpdateOptions/Provisioning_14".

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  • Updated 7 months ago
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Pearl

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Posted 7 months ago

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tchaulk

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I receive the same message. Tried different browsers. Cannot purchase a data booster add on because of it.
I am having the same problem. used different browsers, nothing worked. even tried on android phone. Anyone from Koodo who could provide solution for this?
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Robert, Mobile Master

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I'm sure Koodo has acknowledged that problem so I believe they are working on a fix.
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fooit

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Same problem here.
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Teresa Hamilton

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Same here. It's crazy!!
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Allan, Mobile Master

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The prepaid team is looking into it. Someone will share updates when they have them!
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Mayumi, Mobile Master

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They are aware of this issue and working on it.
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Pearl

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Even after 10 hrs?
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Mayumi, Mobile Master

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Have you try to add a booster through your phone?
I've seen some one had a same issue,but could made it through phone.
I don't know what is causing this... but it might worth trying...?
https://community.koodomobile.com/koodo/topics/cant-purchase-addons
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Jennifer Archibald

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still isnt working!
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Pearl

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Went to Koodo's Counter, they gave me a phone number 1-866-995-6636 to call.  The 1st guy, David, redirected me to a 2nd guy, Edward, who handled credit cards & problem solved.  Both were nice guys.  So my advice is don't wait, call them!
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klassenjm

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Hi. Does anyone know of an update on this issue?
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Sophia, Mobile Master

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We haven't heard anything yet - but in the meantime you should be able to top up by dialing 611 on your phone.
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rikkster, Mobile Master

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Confirmed. Dialing 611 does work, thank you Sophia.

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