Want to use my old Bell Samsung S2 phone on my Kodoo plan???

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I had a Samsung Galaxy Ace that I got from Kodoo when I signed up with them. The touch screen is cracked and only half of it works. So this morning I unlocked my old Bell Samsung Galaxy S2 and put my Kodoo Sim card in it. But it is not working????? What do I need to do or is it just not possible to get it to work with kodoo?
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Laura Malcolm

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Posted 5 years ago

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Marcus Fenix

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Nothing much you can do. Koodo can't guarantee service on non-Koodo phones. It comes down to, if it works, it works. If it doesn't work, it doesn't work. You may want to make sure that it's 100% unlocked.
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Laura Malcolm

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I was scared someone would say that. Marcus how do I tell if it is 100% unlocked? I put in the code and it said it was successful.....
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Marcus Fenix

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Alright, so then it is unlocked.

At this point, if the system isn't accepting the phone, there isn't much anyone can do to try and make it work :(.
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Humberto Giambrone

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So you had an S2 and ended up using an Ace?

Anyhow, what actually happens when you put in the Koodo SIM. Is it still asking for a code or do you get into the desktop and are able to move through the system?

If you can get into settings→wireless and networks→mobile networks→network operators. See if you can get it to work from there.

The Bell S2 DOES work with Koodo, so it's not a compatibility issue.
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Marcus Fenix

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That's just how it goes. Sometimes the system will accept it, sometimes it won't. If the phone won't work after putting the sim card in(and doing a battery pull just to be sure) there is nothing Koodo can do to force it to work.
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Laura Malcolm

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S2 to Ace ...long story!

It starts up and is all good I can access everything but it says that I have Emergency calls only/Unregistered SIM.

I tried to go into Kodoo's change phone. I thought maybe that was why it would not work but when I try to change the phone it wants me to put in the sim card number and then it tells me that card is already registered, which of course it is already registered to me and my Ace.

I have gone into settings and changed my APN to kodoo and changed my proxy and port according to info in kodoos self help but still not working.

I have also tried pulling the battery and leaving it out for about 10 min or more then putting it back in and restarting it. No change.

I would call kodoo and ask for advice but it seems they keep there phone number a well guarded secret....lol. I understand they may charge me a fee for the help but if the phone worked afterward it would likely be less expensive then upgrading the Ace to a new kodoo phone.

Any thoughts?
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Humberto Giambrone

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You say you have changed your APN, but have you checked in the settings these two things:

1) The Preferred network mode setting at (settings→wireless and networks→mobile networks→Network Mode. Try the options there. Make sure "Use only 2G networks" isn't checked either.

If that doesn't do it:

2) Check that Koodo/TELUS is selected as your network operator (settings→wireless and networks→mobile networks→network operators).

If that doesn't work. Buy a new Koodo SIM, register it through the website (since it's only a $10 investment) and try again.
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Laura Malcolm

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Humberto you ROCK! My phone was set to GSM only changed it to Auto mode and voila my phone is connected! Thank you!!!!!!!
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Humberto Giambrone

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No problem. glad I could help.
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Marcus Fenix

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The APN is only for the mobile data. It has no bearing on the phone connecting to the network.

I would not suggest getting a new sim card. That's not going to fix anything.

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