Want to Switch Phone and Tab size

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  • Updated 4 years ago
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The phone I have is costing too much money with the large tab plan, If I take the phone back can I switch out the phone for a different phone and a smaller tab plan?
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Aaron Harpell

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Posted 4 years ago

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Dennis, Mobile Master

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You can only take the phone back if it is within the 15 day return period
http://help.koodomobile.com/getting-s...

Otherwise you have to pay out your tab and start again by getting another phone on tab (Tab M is the best band for your buck). I would sell the first phone as well
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Aaron Harpell

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Well past my grace period. So basically koodo has no policy for helping people who can no longer afford the TAB L? I was able to pay it before but my financial situation has taken a downturn. tab balance is still pretty high.
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Dennis, Mobile Master

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Unfortunately not. You could always give them a call and see if Koodo can provide some help but I doubt it would be anything major.
This is no different than if you had a car payment. A car dealership has no policy to help you out either.
I think this is where a line of credit from your bank will be beneficial to help you fill in the gaps of financial hardship
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Mark Kokolsky

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I would say to call customer service and they may be able to take a look at things and see what they can do. The challenge is that they may be able to change things, but you may need to pay down some portion of your tab balance. Other than that its a tough situation, and while I don't know if Dennis' suggestion of taking out more credit to pay bills is what I would do, there are things you can do, it just depends what your willing to do.

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