Want new phone and existing plan.

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  • Updated 4 years ago
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I have a very old phone but I like the plan I'm on. I want to get the HTC phone now but when I add the phone online, it is telling me to choose from their list of current plans. My old plan is way better than them.

Can I get a new phone without having to lose my old plan?
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Posted 4 years ago

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Since you're buying online it should only ask you to pick a plan if the site thinks you're a new customer.

After adding the phone to your cart; go to check out on the right hand side of the phone. Then you can click "Check out" and the site will ask you if you're a new or existing customer. click existing customer, inputs the login info for your Self Serve account and then you can proceed to order.
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Most CDMA rate plans are not compatible with HSPA devices.
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Jonathan I, Mobile Master

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...no? That doesn't make sense. Plans aren't CDMA, just the devices are. Maybe he's on the old $50 Unlimited Talk + Text with no data - that'll work with any Koodo compatible phone.
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Actually, no. I work for and provision mobile phone plans on a regular basis. Data is provisioned for either 1X EVDO or H+ 3G/4G/LTE. Even if he has a talk and text plan only, the way CDMA phones and HSPA phones are provisioned is different. Some plans will span across both networks, but for the most part you're going to encounter system errors when trying to update a CDMA profile with an HSPA plan and vice versa.
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Ivan, Mobile Master

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Perhaps with another carrier. Koodo does not have different prices for their plans depending on HSPA vs. CDMA.

The only difference is that certain features may be provisioned differently (MMS, for example - no active data connection required on CDMA).

In any case, Curtules has stated the reason why OP was asked to choose a plan.
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Jorden, Mobile Master

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Not necessarily, TC didn't state what plan he's on. Could be something with "unlimited data" on CDMA or something which wouldn't carry across.

For the most part Ivan and Jon you guys are right, but there is the odd plan that did not get grandfathered (for the lack of a better term) onto HSPA.

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