Want to return phone, but Koodo Webstore is not responding to emails

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  • Updated 1 year ago
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Purchased a phone from Koodo website, and wish to return it. I've emailed Koodo Webstore as stated in the return policy but haven't heard back. Not sure what to do here. Thanks.
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Posted 1 year ago

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Goran, Mobile Master

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Good news is you won't have to worry about running out the clock so long as you made contact within the 15 days. How long has it been since you sent the email? I'd give it a few days if it hasn't already been a few. You can provide the order number here for an employee to look into or send a private message to Koodo's Facebook page.