Want to exchange defective phone bought online. Can I cancel plan/return phone and purchase again?

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  • Updated 2 years ago
  • (Edited)
I realize that in order to exchange a defective phone online, I would need to wait for a return mailer, send my defective phone to Koodo and wait for a new one to arrive. I think this would take several weeks to complete. Would it be possible to just cancel my plan and return the defective phone, and purchase it again with the same plan/phone?

I don't want to cheat the system, but needless to say, it's ridiculous that I'd need to wait several weeks to get a good phone, and without even a loaner phone during this period.
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D.L

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Posted 2 years ago

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Dennis, Mobile Master

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If you live by a kiosk, would they not help you with the warranty?

if you are within the return period, I would cancel and return and start from scratch again. Note that if you cancel you will lose your number
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Melissa, Employee

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Hey! We would need to receive your phone before you cancel or else you will be charged the Tab. We truly appreciate your patience in this busy period of the year!