Want to change plan on phone with no tab but has another phone with a tab under the same name

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  • Updated 1 year ago
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I have 2 phones in my name with different numbers and acct numbers mine has a tab the other one doesn't I want to change the no tab acct to a better plan and it says I have to pay off the tab first don't understand because that phone has no tab
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Rhonda Berry

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Posted 1 year ago

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Allan, Mobile Master

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Are you sure you have the right account selected when you are trying to upgrade and that that account has a $0 tab balance? If both of the above are true I would suggest contacting Koodo directly to figure this one out. Dial 1-866-99-KOODO (1-866-995-6636), or message them on facebook (https://m.me/Koodo) or through twitter dm.

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