Want to change my address. .but it says my new address is invalid. ..why?

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  • Updated 4 months ago
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Kelly

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Posted 2 years ago

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Tayeb A, Employee

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Hello Kelly,

Have you tried to enter the address in a different format? You can use this link: http://koo.do/1Gzdm9s for an address lookup and see if it works.

Keep us posted!
(Edited)
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bach315

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I also have this problem.  I have verified that my address is in the correct format at the Canada post link, and it still gives me the error message.
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Allan, Mobile Master

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Are you trying to change your billing address? If so is this the same one linked with your credit card?
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bach315

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Yes, and I have already changed the address with the bank.
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David, Mobile Master

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From the 'Contact Us" link below: "Dial 1-866-99-KOODO (1-866-995-6636)."
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Ranjan, Official Rep

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What's the problem Chris? Are you having trouble changing your address online? Are you getting a specific error message? Can you give us some more info. on your problem - we might be able to help here, and maybe save you some time.
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Cindy Crank

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I am having the same problem and I don't want to pay 10.00 to fix it just because some of the country addresses are not quite right.  My address doesn't pop up when I want to change my address. Out in the country some of the road names are not correct or in the wrong place.  So what's the fix..? 
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Mats

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You can phone in and it won't cost you if it isn't letting you do it properly online.
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Cindy Crank

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Great. I will give it a try!!

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