Want new hardware upgrade but I want to keep my current plan. The site is not giving me the option to keep my current plan. on Med tab.

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  • Updated 7 months ago
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What new hardware upgrade but I want to keep my current plan. The site is not giving me the option to keep my current plan on Med tab.
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Louise Fry

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  • confused

Posted 8 months ago

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Allan, Mobile Master

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What plan do you currently have?
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Nelson Hernandez

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Same issue here, I was forced to change my plan....
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Chad Burr, Mobile Master

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Did you sign into self serve before you started the process?

When I got to the choose my plan part the system just had me add my current plan to the cart. I too have a 55$ plan.
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Louise Fry

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Yes, I  went to the self serve and I had the phone that I wanted in my cart. When I choose my current plan witch had the star highlighted it said it was not available in my province. I live in Ontario, I tried this for several times. I work a lot so I did not have time to go to the store. Now the phone I want is back up to regular price. I will not change my plan. I pay for 4 lines and if I am forced to change my plan then I might as well go with another company. I will be taking the 4 lines with me if I do. My one child is currently with Virgin has been since grade school. Where I work I can get a discount on another major carrier which I would consider as well. Just annoying when they tell you that you do not need to change your plan and then they expect you too.
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Dinh, Mobile Master

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Hi Louise,
You could upgrade your Tab at any Koodo-related stores. The agent there will do it for you. If there is missing credits that you could do online only, I would suggest you take a snapshot and posted here. Later, Koodo agent could confirm and help you with those credits.
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Dinh, Mobile Master

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Hi Louise,
You could upgrade your Tab at any Koodo-related stores. The agent there will do it for you. If there is missing credits that you could do online only, I would suggest you take a snapshot and posted here. Later, Koodo agent could confirm and help you with those credits.
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Justin Millard

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HI Louise,

 when upgrading you phone from old to new sometimes the plan you currently have may no longer be available and due to that you may have to change you plan to a new one, although the new plans may not be the same as your current there are some that will be close and if not you can always call in to customer service to see if they are able to resolve the situation further

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