wanna make sure about the cancellation process

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  • Question
  • Updated 4 years ago
  • Answered
Hi
I canceled my plan about two months ago and my number in not valid any more, but I was charged for the last two months. I did not received any bill from koodoo to pay my tab. However, I payed the balance and hope not to be charged again. I need to know if any other procedure I should do to avoid more payment.

Thanks
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muhammed

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Posted 4 years ago

  • 1
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Dennis, Mobile Master

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Log onto self serve and check your ebill.

Usually you get one bill with your final monthly service and any overages and then another bill for your Tab payment
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muhammed

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I did not receive any bill. But as I said I payed all my debt. I just want to make sure this is done.
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Dennis, Mobile Master

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Did you check your self serve for an ebill?

Unfortunately this is a public forums and we are all just customers on here like you so we cant see your account info (no do we want to)
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Chad Burr, Mobile Master

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No one here has access to your account

You'll need to call in to koodo and discuss this with a rep
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muhammed

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the problem is when I call them, I need to provide my number with them which is not valid.
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Chad Burr, Mobile Master

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Tell them that, there are other ways to find your account. We don't have access to it so we really can't give you a definitive answer.
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Mayumi, Mobile Master

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If the recorded message is asking you you to enter your mobile number, keep press 0.
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muhammed

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thank you guys

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