Waiting for my first bill so I can transfer my old number to new koodo sim?OMG

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  • Updated 1 year ago
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Hello I called koodo. I told him my concern about transferring my old number to my new koodo sim which I cant do it thru my koodo online account. I didn't let him do it for me because I don't want to pay $10. What he advised is to wait for my first bill and try again the steps. I didn't know transferring of old number is not that fast in Koodo. It's just sad.
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Gil

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Posted 1 year ago

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Bernard, Official Rep

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Shouldn't have to wait for your first bill Gil. When you try to port in your number what happens? This is the page you should be at to begin:

 
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Gil

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This is what it says under my account page "Your phone number is in the process of being transferred - it is not possible to change your phone number at this time ". please help me
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Gil

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Mayumi, Mobile Master

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You just received your new phone and your koodo sim card. You want to port your virgin prepaid phone number, but having some trouble.

Lets stay with this post, so we don't have to back and forth between your other post and here.
https://community.koodomobile.com/koodo/topics/i-want-to-transfer-my-old-phone-number

 
You should have a temporary number... Can you send/receive texts?
Is your virgin account still active?
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Gil

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Yes I can receive calls and txt. Yes my virgin mobile number is still active.its prepaid.
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Gil

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I got that message when i was following the instructions how to port old number that koodo emailed me. PLease help
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Gil

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I haven't put my number yet and I got that message already.
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Gil

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Im tired of this. Do you think I should let them do it for me and just pay $10?
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Bernard, Official Rep

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Just give us call and we'll take care of this as long as it's not some other issue that's preventing even us. I'll take care of the fee for you. No worries. 
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Gil

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thank you Bernard. im on the line right now talking to a koodo agent. he gonna call Virgin and see if he can ask my virgin account number so he can port my number. . Waiting for them to pick up the phone. thank you.