Wait time digitized on a bar chart when you call for service

  • 1
  • Idea
  • Updated 4 years ago
  • Under Consideration
When phoning for service or plan changes  a barchart appears when you connect showing the estimated wait time. This would help forecast wait times and help debottle neck your system.
If customers see an extended wait time they will phone back at a better time.Remember keeping the wait times low makes you customers happy.
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william Nicholson

  • 70 Points

Posted 4 years ago

  • 1
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Dennis, Mobile Master

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Good news. You can change your plans changes on self serve and experience zero wait times

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