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  • Question
  • Updated 2 years ago
  • Answered
My base plan is 25$/mth I have 2 vouchers. A 15$ and a 10$ = 25$. My 15$ was accepted but my 10$ is not. Why?
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Jody Barnett

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Posted 2 years ago

  • 1
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rikkster, Mobile Master

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Hi Jody,

You should see or hear that you have a credit of $10 when you login to the prepaid self serve site or dial 611 to access your prepaid account information. If you entered the twelve digit pin for the $10 voucher, then the voucher was accepted. The system is probably waiting for you to apply the $10 credit to your $25 baseplan.

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