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232 Points
Posted 2 years ago
Sophia, Mobile Master
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142,984 Points
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232 Points
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232 Points
APP- Sounds and Notification
Chadwick, Mobile Master
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33,092 Points
So the main volume of the phone is turning down randomly? Or is it only in a specific app?
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232 Points
only in the Specific APP- Sound and Notification
Chadwick, Mobile Master
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33,092 Points
Make sure there is nothing stuck in the crack where the volume button is. Make sure the buttons not broken. As far as it doing that, you COULD try a factory reset which may not resolve anything but definitely could as well. Do you have warranty?
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232 Points
no Warranty What next?
Sophia, Mobile Master
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142,984 Points
Try the factory reset.
Chadwick, Mobile Master
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33,092 Points
If the factory reset doesn't work which I'm hopeful. You may have a faulty switch in the volume rocker or it got broken somehow. If you don't have a warranty and u can't live with it, you may be forced to seek out a new handset.
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232 Points
Tomorrow morning I will check to see if the sound has been turned down because that's when it occurs during the night I will let you know in the morning
Sophia, Mobile Master
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142,984 Points
It only happens during the night? Do you have something like tasker or ifttt installed by any chance?
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232 Points
no have no such equipment or program
Sophia, Mobile Master
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142,984 Points
I'm still thinking it must be some rogue app causing it... One that is triggered during the night. I suggest you try the factory reset and then put your apps back one a day, see if any of them mingles with your volume settings.
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232 Points
could you explain to me a factory reset
rikkster, Mobile Master
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68,350 Points
A factory reset will erase all user content from the phone, excluding content stored on an SD card, (if applicable). If there's a problematic app, whether it's a system or user app causing the volume issue, a factory reset should restore all settings to factory default. Video below shows both hardware and software factory reset methods.
https://www.youtube.com/watch?v=kqm0u...
https://www.youtube.com/watch?v=kqm0u...
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232 Points
Happy to report that after the reset the volume is working fine. thank you all for your help
