Volume keeps turning down

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  • Updated 2 years ago
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Ernest Niedermayer

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Posted 2 years ago

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Sophia, Mobile Master

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What phone? What app? When does it happen? If you want some help, be more specific please...
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Ernest Niedermayer

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android s5- app don't know-over niteĀ 
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Ernest Niedermayer

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APP- Sounds and Notification
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Ernest Niedermayer

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no have no such equipment or program
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Sophia, Mobile Master

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I'm still thinking it must be some rogue app causing it... One that is triggered during the night. I suggest you try the factory reset and then put your apps back one a day, see if any of them mingles with your volume settings.
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Ernest Niedermayer

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could you explain to me a factory reset
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rikkster, Mobile Master

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A factory reset will erase all user content from the phone, excluding content stored on an SD card, (if applicable). If there's a problematic app, whether it's a system or user app causing the volume issue, a factory reset should restore all settings to factory default. Video below shows both hardware and software factory reset methods.

https://www.youtube.com/watch?v=kqm0u...
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Ernest Niedermayer

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Happy to report that after the reset the volume is working fine. thank you all for your help

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