Voicemail setup

  • 2
  • Question
  • Updated 4 years ago
  • Answered
Hello, I recently moved to another city in BC and had to change my phone number to local number. I had a voicemail box with my other number and since my phone number changed I needed to redo the voicemail box. I set it up but now when I press and hold 1 on my phone it is asking me for my voicemail box number. I tried entering my phone number and that didn't work, I tried entering my password and that didn't work also. Can someone help me please? Thank you in advance
Photo of Alan Deschamps

Alan Deschamps

  • 80 Points 75 badge 2x thumb

Posted 4 years ago

  • 2
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 139,982 Points 100k badge 2x thumb
The voicemail access number on the phone did not update when your phone number changed. Call tech support, they can tell you the correct voicemail access number to use, as well as how to program it in.

This conversation is no longer open for comments or replies.