voicemail not picking up

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  • Updated 4 years ago
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Voicemail was working fine, now callers are telling me it is not picking up at all. Mailbox is empty.
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kamiko waguchi

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Posted 4 years ago

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Ahmad

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What are they saying is happening instead?
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Timo Tuokkola, Mobile Master

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Did ANYTHING on the account change recently?
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kamiko waguchi

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They say it just rings and rings so they hang up.

Nothing in between the time it last worked (last week) and now has been changed on the account.

The other thing that has been going wrong is random days of DNS errors where the hotspot will not allow me internet access, not sure if that would be relevant to the voicemail working or not.
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Yannick

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Hi Kamiko, that is strange... You should contact our technical support directly over the phone so we can check what's happening. We can be reached at 1-866-995-6636 from another phone, option #6. Thank you!

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kamiko waguchi

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I had my roommate call my phone to test for voicemail before I called support, and he got through.

It's either suddenly working again, or as my roommate suggested, it always was and a lot of people are simply not willing to wait the 5 rings it takes for voicemail to pick up.

I went through the voicemail phone menu options but couldn't find anywhere I could shorten the number of rings before voicemail picks up. Does this option exist and if so where do I find it?
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Timo Tuokkola, Mobile Master

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*61*[Voice Mail Access Number]**[timervalue]#+SEND
where [timervalue] is the length of time before forwarding the call to vm, from 5 to 30 seconds in 5 second increments.
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kamiko waguchi

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Thanks, that worked.

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