voicemail being delayed by an hour

  • 2
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

My voicemail time is off by an hour so I am not getting alerted to messages til an hour later. If someone calls at four p.m. I don't get notified until five and the system records it as happening at five. Is this happening to anyone else and is there a way I can fix it because it is messing with me attending appointments.
Photo of Robin McDonald

Robin McDonald

  • 278 Points 250 badge 2x thumb

Posted 4 years ago

  • 2
Photo of Vincent


  • 12,188 Points 10k badge 2x thumb
Hey Robin!

Have you tried to remove/reinsert the battery (if possible) as well as the sim card?
If there’s no change, you can give our techs a call by dialing 1-866-995-6636 (option 6) from a landline in order to have your phone available for a complete troubleshooting.


If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.