Voicemail problems

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  • Updated 2 years ago
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I'm having trouble with the new voicemail system. I just got a call today that went to voicemail and now I'm trying to check on it but every time I call my voicemail nothing happens after the ring. It just goes silent. No prompts, nothing. Any advice?
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Bianca Grenier

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Posted 2 years ago

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Robert, Mobile Master

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Have you set up the new voicemail since then? Try entering your password and see what it does. Also, do you know you can listen to VM form another phone? Just call your phone number and when the VM starts dial * and then you will be prompted with the message of your VM
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Bianca Grenier

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I haven't been able to set it up, unfortunately. It's just quiet when I call. But I will try calling from another phone when I get the chance and hope to be able to get that to work!
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Robert, Mobile Master

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Keep us posted!
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Bianca Grenier

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So I've gotten a hold of another phone and unfortunately it told me that I need to access my voicemail from my koodo phone to make any changes. So I'm out of ideas. I keep trying to do different things but it just keeps giving me nothing. :(
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Bianca Grenier

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Oh well, actually it's probably not my voicemail. I just tried to make another call and I can't hear anyone and they can't hear me either, so that's a whole different can of worms.
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Bianca Grenier

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Alrighty, so I've restarted my phone since all other options weren't working and now it works. I feel like a dummy now, but I'm all good haha.
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Nabil, Employee

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Thanks for letting us know Bianca. Have a great day! 

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