Voicemail alert but no voicemail

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  • Updated 1 year ago
I got an alert that says you have new voicemail (which you cannot delete) but there is no voicemail. I have checked voicemail multiple times and it keeps saying "You have no new messages" (not to mention checking voicemail uses up my minutes and rounds to the nearest minute) Is this why I switched to koodo?
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NewKoodoCustomer

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Posted 1 year ago

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Sophia, Mobile Master

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Do you use another service as well, perhaps Google voice or Fongo perhaps? I once had this persistent message too and it turned out it was from another service... worth to check it!
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NewKoodoCustomer

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Fongo was the culprit. Thank you for your assistance.
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Sophia, Mobile Master

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Glad that worked for ya :)

Peter, if you have a question, please start a new thread by clicking https://community.koodomobile.com/koodo/topics/new
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titaniumtux

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@NewKoodoCustomer: if it's not a voicemail through an app (as per Sophia's comment), try powering down the phone, removing the sim, re-inserting the sim, then powering up the phone.

When I delete my last voicemail message, I also hit the prompt to end the call to voicemail, otherwise the voicemail notification remains visible on my phone.

Hope that helps.

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Mayumi, Mobile Master

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@titaniumtux

OP thanks to Sophia. So I believe OP's question was already answered ;)
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titaniumtux

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My bad. I didn't refresh page prior to posting, so I didn't see the comment that OP was using Fongo.