Voice Mail Troubles.. HELP!

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I had updated my plan a while ago and as far as I know it includes voicemail. I have NEVER been able to get it set up. When I try to call my voice mail, it is as if I'm calling someone else's voice mail (it tells me to leave a msg) so I hit * to interrupt it and it tells me my voicemail hasn't been set up and to call from my cell phone, which I had done.. but still nothing! I called tech support about this and they weren't able to help.. they said everything on their side looked fine.. So SINCE I made this call, I have also lost my caller ID.. I'm almost ready to give up on Koodo, which is a shame because I've never had a problem with them until all of this.

Has anybody else had this issue? How did you fix it? Please Help!
Photo of Charlene McArthur

Charlene McArthur

  • 70 Points

Posted 5 years ago

  • 1
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
Log into your self serve. Click plans and add ons. Then Click voicemail then click reset voicemail password. The default password will be your 10 digit telephone number.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,546 Points 100k badge 2x thumb
It actually sounds like your voicemail access number is set to your own phone number. If this is the case, you'll need tocall tech support to find out the correct number.

This conversation is no longer open for comments or replies.