visual voicemail can't be added?

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  • Question
  • Updated 1 year ago
  • Answered
I have tried for sometime now to have visual voicemail added to my iPhone 7. At first, I thought it was due to being a new customer. I waited for my first bill and then tried to add it with no success.
I get this error: "Your plan is not eligible to be changed at this time".

Can you please help with this?
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Patrick Tasci

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Posted 1 year ago

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Steps discussed here:

If you can't add it as an add-on to your plan, best to call 1-866-99-KOODO and explain that you tried to add it yourself, and they should be able to add it without charging a one-time fee to add the feature.
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Tayeb A, Employee

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Hey titaniumtux :)

I edited the phone number as previous one was incorrect.
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Tayeb A, Employee

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Hello Patrick :)

I cordially invite you to contact us via private message via Facebook or a direct message via Twitter so we can help you add the Visual Voicemail feature.