Visa Error Message

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  • Question
  • Updated 4 years ago
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I am a current koodo customer and I am trying to purchase a new phone. Each time I enter my Visa number I keep getting an error message and my purchase cannot be processed. I am entering all information correctly. Very frustrating!
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Sherrie

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  • frustrated!

Posted 4 years ago

  • 1
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Chad Burr, Mobile Master

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Prepaid visa?
Visa debit?

Neither can be used to buy a new phone online.
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Sherrie

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Nope....just a regular Visa credit card
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Chad Burr, Mobile Master

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Canadian ?
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Sherrie

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Yes.
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Chad Burr, Mobile Master

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Try using another browser or clearing your cache and cookies. If that still doesn't work, call Koodo
Koodo Contact:

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pml
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Yannick

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Hi Sherrie, you can also find more info on these links: http://koo.do/LrJKBt & http://koo.do/K9Bl7i. Thank you!

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