Visa Credit Card not accepted.

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  • Updated 2 years ago
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I am on my first month of a plan with Koodo. I brought my iPhone 5s from Rogers to Koodo. I changed my address on Self Serve to match the address on my credit card but it still won't go through. My credit card has plenty to pay for on it, it is Classic Visa card with CIBC. It is not expired. Help?
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Michelle McCormick

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Posted 2 years ago

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Robert, Mobile Master

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Are both names matchng? The one the account is under and the one on the credit card?
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Robert, Mobile Master

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Oh well.

Then Michelle, I do not have anything else to suggest... I'd wait for an employee on the community to check that out for you. If it doesn't happen in the next 24 huors I'd give Koodo a call. If it's urgent I'd give Koodo a call as well.

If not, then just wait and I'm sure someone will check that out for you.
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Bernard, Official Rep

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I see the multiple attempts Michelle and it looks like the payment on the last try did go through. Was there anything different that you tried? Trying to figure out what might have made the difference.
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Michelle McCormick

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It's all good! Thanks though!
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Robert, Mobile Master

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What made it work the second time Michelle?
(Edited)