Virus

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  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
I've got a problem with the phone. It appears I have a virus. I've been to two koodo stations and called them. I was told to hard reset my phone and when that didn't work they gave me Samsung number. There are no service locations where I live. Here are some of the pop ups I get. Some times I have to shut off the phone to get rid of them.
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Loretta Smith

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Posted 3 years ago

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Ahmad

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Those websites are trying to get you to download a virus. I hope you didn't actually click install now or solve now on those. Do these websites continuously popup or do you visit these websites yourself?
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Loretta Smith

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No, I haven't clicked on any of these. Unfortunately these don't happen with a particular website. They pop up when I open my contacts, Facebook and messenger. Occasionally when I make a call. I'm fearful that I will accidentally click on one..... especially when it pops up when entering the number for a call.
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Matthew Sider

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Best have security cm i found gets lot varus
Some wont pick up there lot back doors
Found most effective
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Matthew Sider

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Don't down load nothing because may make it worst
Hold the home butten valum up by pressing power relase but first power it down wen you see samsung simble it will do a hard reboot after do caha wip go down do data wip go up restor the phone
Wate wile then on play store call cm Scurity
This has relly good antivirus software
Or Clean master
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Loretta Smith

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I have AVG installed and it doesn't pick up any problems. I'm not sure what you mean by cm scurity. I need to try something!
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Matthew Sider

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Tray CM scurity gets 99.9% tray that i found there to LITE
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Loretta Smith

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Thanks Matthew. It apears CM Security was the fix I needed.
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Melissa, Employee

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Hey Loretta! Were you able to figure things out? Did you try a hard reset like Matthew suggested? To do so, press &  hold volume up key, power + home key until you see the Samsung logo.  By using the Volume down button, select the “wipe data/factory reset”.  Then select “Yes”.  The phone will now powercycle.  Please note that you will lose any unsaved data on your phone. Keep us posted!

(Edited)
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Loretta Smith

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I had done a hard reset a month ago but the pop ups continued. However I downloaded CM Security and 1 threat was found....and no pop ups at all today. Perhaps this was the fix I needed.

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