Very slow data speeds and weak signal?

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  • Updated 3 years ago
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Hey everyone! I recently joined Koodo (switched from Wind) and my data speeds on Koodo suck. I'm using an unlocked iPhone 6 and my highest LTE speeds are 6mbps download and 0.8 mbps upload. My signal is quite weak in most parts of the city (Calgary) and speeds are the same outside and inside. I've also noticed that my phone is often switching from LTE to 3G (even though LTE remains turned on in the settings) and the signal will improve by 1 or 2 bars when connected to 3G instead of LTE. Speeds are even worse on 3G, obviously. Any help is greatly appreciated :D
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Maxim Doubrovine

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Posted 3 years ago

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RudyW

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Did you update the APNs when you switched from WInd?
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Maxim Doubrovine

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Yes. Changed all my APNs and updated MMS proxies after I switched. In case I entered something wrong, I've done a network reset which puts in the default APNs for the carrier but it didn't make my data or signal any better (sadly)
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RudyW

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Hmmmm....that's strange. I'm still using an iPhone 4S and get 15mb down and about 3.5mb up.
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Maxim Doubrovine

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Yup strange indeed. Here's my speedtest from earlier today.
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Veronica

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Hello Maxim,

It seems that you tried the correct troubleshooting steps already. Do you, by any chance, know if other Koodo customers in your area have the same issue? In any case, the best thing to do would be to contact our tech support team at toll-free 1-866-995-6636 (option 6) from another line so they can further investigate. 

Thank you!
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Dennis, Mobile Master

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Try Settings>Cellular>Cellular Data Network>Reset Settings

If that doesnt work, try holding the Power and Home Button until you see the Apple logo. Then let go right away
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Maxim Doubrovine

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Called Koodo customer service. Rep said (and I'm quoting here) "there's nothing we can do about your data speeds". He was trying to get me to believe that 3.35mbps DL and 0.3 UL speeds are completely normal for LTE! Is Koodo CS this bad? I'm not stupid, 3.35 isn't anywhere close to LTE speeds... any further help appreciated!
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Veronica

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Hello Maxim,

We would very much like to help you and offer you the best resolution. Because of this, we are currently looking for a solution and doing our best in finding one.

Thank you for your feedback!
(Edited)
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Maxim Doubrovine

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Thanks but it's been well over 72 hours since the ticket was created and the agent told me I'd get a call back within 72 hours in regards to this issue :/
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Maxim Doubrovine

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Okay. I never received a call back so I called and the CS rep said that the technicians checked and said that all the towers in my area are fine so it's not an issue with that. The rep said there's no other way he can help me with this. I'm stumped here... what can I do to get the LTE speeds I'm paying for?? Koodo, you're not impressing me so far (and I came from Wind!)
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Dennis, Mobile Master

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Hi Maxim,
I would test your sim card with another Koodo iphone 6.
-If they also experience similar issues then it is your account or sim card. I suggest going to a Koodo kiosk for them to replace your sim.
-If they have no issues, then it is your settings or iphone. Take it to the Apple Store to get it checked out
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Maxim Doubrovine

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Finally got a call back today from Koodo. Agent left a detailed VM explaining that my local tower can't handle the traffic and new equipment will be put in place ASAP. Was told I'm not the only one with this issue. Thanks for the callback and detailed help. Happy koodo customer!

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