Very Fustrated! Cant Get through and am getting hung up on consistantly!

  • 5
  • Question
  • Updated 7 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I am feeling very frustrated much like many others because I cant get through to change my plan. I have had several bouts of long holding time with the koodo system hanging up on me automatically after hours of waiting. One of the times I was able to get through to an operator she expressed that it would be no issue to change my plan to the $60 10GB deal that is on right now but that I would have to be transferred to a different department and they were closed. I do appreciate that she called me back the following day and transferred me through to them but I waited on hold for over two hours and then got hung up on.


I would like to remain with koodo as I have been with this carrier for years, but this puts me in a tough spot. At least if there were some assurance that they were busy but would be able to honor the deal and change my plan in a week or so when their situation becomes more manageable, I would appreciate it. This is a tough situation because I know other carriers would honor the offer right now. Please what can I do and whom can I go to so that I avoid potentially having to switch carriers because of technical issues.

Photo of Ali Sultan

Ali Sultan

  • 140 Points 100 badge 2x thumb

Posted 7 months ago

  • 5
Photo of Hitomi Tsurumaki

Hitomi Tsurumaki

  • 322 Points 250 badge 2x thumb
Just be patient... eventually I got through a few minutes ago and got the promo plan!
I was almost ready to go to Fido. But if possible I wanted to avoid changing carriers.

45mns wait to get through Koodo CS, then transferred to retentions department, waited about 2hours. I got hung up on a few times while getting through to CS. I'm glad they didn't hung up during next process.


Good luck !!
(Edited)
Photo of Ali Sultan

Ali Sultan

  • 140 Points 100 badge 2x thumb

Unfortunately,  I have been calling and not a single one has gone through I continually get a msg that their call volumes are high and it hangs up

Photo of Hitomi Tsurumaki

Hitomi Tsurumaki

  • 322 Points 250 badge 2x thumb
geez that's crazy
Photo of Ali Sultan

Ali Sultan

  • 140 Points 100 badge 2x thumb
This has been resolved after many days of hold and calls not going through.... im happy to have the plan and supportive of what koodo is trying to do. My only thing is in the future if they see these happening a simple straight forward solution is to lock in the offering for the customer and create a wait list I am sure most people wouldn't mind waiting a few days as long as they know they will receive the package
Photo of Hitomi Tsurumaki

Hitomi Tsurumaki

  • 322 Points 250 badge 2x thumb
Congrats!:)
Photo of Gary Harvey

Gary Harvey

  • 60 Points
Koodo is frustrating the heck out of me. I lost count how many time I hve been disconnected and the last time after being on hold for almost two hours. They should have this set up so you can do it inline since they cant handle the call volume and the atores cant help current customers. What a stupid policy. #frustrated
Photo of Mark Pavao

Mark Pavao

  • 184 Points 100 badge 2x thumb
I've been hung up on twice Now, second time someone clearly picked up and then hung up. Absolutely BS. I'm filling a complaint with better business

Worst support ever.

Screw you koodo I'm going with fido done with your BS

This conversation is no longer open for comments or replies.