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I join Koodo $40 plan before the promotion expired on Dec 30, 2016. The promotion included 500 MB + 500MB SFD and 1000 international minutes. I wasn't really call LD and never check if this plan has been added to my plan. However, when I use LD in July 2017, I got LD charge $0.5 per minutes. I was shocked when I saw the bill. Then I called to Customer service and they told me the bonus 1000 International minutes never add to my plan. How can this happened? Can this be fixed?