Very disappointed about being informed about paper billing being cancelled ...will now have to look a carrier that still provides it

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Very disappointed about being informed about paper billing being cancelled ...will now have to look a carrier that still provides it .
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Tm May

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Posted 1 month ago

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Allan, Mobile Master

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You can download and print your pdf ebill online.
Is there something in particular that you prefer about paper billing?
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Paul Deschamps, Mobile Master

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I'd expect every carrier to start ending paper bills as it's a HUGE waste of paper and not eco friendly at all. If you need a paper bill just print off your bill from your self serve account at home.
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Joel

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Seriously, you would consider switching carriers, simply because this one is going strictly E-Billing?  
As stated, soon, there will be hardly any paper bills going out and if YOU NEED a paper one, you can print it off online.
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Mats

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Save the trees. Go paperless :)
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Dennis, Mobile Master

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It's also mainly a cost savings feature for koodo
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Mats

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Which should be passed on to the customer as well.
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Dennis, Mobile Master

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Yet prices are suspiciously the same as Virgin and Fido
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David, Mobile Master

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Rather than Telus, Bell and Rogers......?
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Dennis, Mobile Master

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Well I just wanted to compare the little 3 so we are comparing apples to apples.
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Joel

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Again, still find it a petty point, stating that someone would leave a carrier, simply because they are going paperless.  Utility companies are doing the same, guess you can just leave Hydro, or Union gas, etc... currently it's a choice, with them, but eventually everyone will go that route.  Obviously the original poster has access to a computer (as they posted in a forum here), so they have access to email, and online billing/banking.  I'm glad to not receive so many bills in the mail.
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srlawren

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Agreed.  I'm never happier than when I go check my postal mailbox (which I do a few times a week), and it's completely empty.  Okay that's a lie, I'm sure there are times when I'm happier than that--but it's up there!!
My family had a similar problem with a Internet provider after I subbed to Telebec... The ISP's were E-Bill only, and my parents found out that they were late in their payment... They didn't know they were sent through internet so we cut ties with them and we wasted 500$ in Internet equipements. My opinion is this is not going to work out as expected... For me and my parents... We don't want late payment... We don't want to lose Koodo as our carrier... So, Please Koodo, make your customers understand...
(Edited)
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Joel

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So they don't check email?  Or get notice on their KOODO device?  I get a text message, as well as an email.  Also, if your bill is usually similar, just sign up for automatic billing and you'll never miss a payment.  
Then I'm affraid they'll lose their customers
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Joel

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Maybe a few, but it won't hurt them. You think other providers aren't going the same route?
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Allan, Mobile Master

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With Koodo, like mentioned, you get emails when your ebill arrives and you'll also get one if you havent paid your bill yet. They are pretty good about giving out notifications to ensure they get paid.
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Camilo_A

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Hey Tim!

It is really sad that you will consider leaving Koodo for something that is inevitable! things change and we need to embrace those changes...

I would understand if you consider changing providers because you are not provided with the options to manage your account, but Koodo, as mentioned above in several comments, allows you to access everything in your account via Self-Serve and on top of this, you can choose to receive SMS or e-mail notification when bill is ready! 

Obviously nobody can force you to stay, but think twice since this type of changes will happen with every provider!

Enjoy!
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Luis

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There are 2 issues here.
First, to do with mailed bill statements.
Second, leaving Koodo.

Discuss first issue.
In most ebill statements, I have pre-authorized payment to partner with it.  I guess most of us do. 

For my credit card statements, I want mailed bill statements because I don't want pre-auth payment on them.  If I am not in town, sick in the hospital or died, I want my bill to be taken care of or be reminded.  I have not seen ebill notifications where you can specify more than 1 email address.

For Tm May case, he maybe like me is not comfortable pre-auth payments on some bill statements.
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David, Mobile Master

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 If I am not in town, sick in the hospital or died, I want my bill to be taken care of or be reminded.
If I am not in town, my emailed bills still come to me, and I can manage them from anywhere in the world very easily.

If I am sick in hospital, I, or another person  can manage my bills electronically.

If I am dead, or incapacitated, an individual whom I trust to manage my affairs has my credentials in a sealed envelope to continue to manage my financial affairs in concert with my partner. Since this individual lives in another town, getting bills from my mail box would be a challenge. He can manage my accounts from his desk, if needed.
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Joel

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That was my thought too...  I think they were trying to say if they were incapacitated in hospital, someone would have to retrieve their bills, well, electronically or physically you can assign someone to do so, you can either give them access to your home, or your email/account.  And then give them access to your banking.  it's actually easier electronically, as they can sit and visit with you while they do so and don't have to drive anywhere to assist you.