Verification

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  • Updated 2 years ago
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I received an email this afternoon to come to a dealer for verification in order for my phone to ship . I can't make it down till tomorrow or the following day . My question is wether I have to do this immediately or can I get it done later this week. Thanks
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Derek Weimer

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Posted 2 years ago

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Melissa, Employee

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Hey Derek! It's best to get in touch directly with our webstore team by replying to this confirmation email.  Thank you! 
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Ranjan, Official Rep

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Hey Derek - I had requested more info. from the web store team before Melissa replied, and they just got back to me. You have 7 days to go in store to verify your info. If you're unable to do so in this time, the order will be cancelled. 
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Derek Weimer

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Thanks but I just wanted to know if it was ok if it waited till tomorrow
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Ranjan, Official Rep

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I see.
..Your post did mention tomorrow, or the following day, and then later this week though. So now we're clear that you have 7 days. Good luck. 
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Derek Weimer

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Sorry ranjan my response about going tomorrow was to Melissa . It seems that I responded after your message already came through but before I read it. sorry for the confusion and thanks so much for the help !
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Ranjan, Official Rep

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All good Derek! Let us know if we can help with anything else.
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Derek Weimer

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Thanks ranjan I will go down tomorrow !!!
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Derek Weimer

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So I went down to a Koodo store today to verify my order and the manager had no idea what I was talking about . I showed her the email I received and she said she has never heard of anyone having to come down to the store to verify an online order . I guess I'll have to call customer service to sort this out
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Ranjan, Official Rep

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Good luck. If it helps at all, you can share this with the staff:
A rep will have to call channel care and provide your BAN number (account number) and confirm that you have valid photo ID with you. The rep on the other end of the phone will then leave a note on the account confirming that this was verified in-store as requested. 
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Derek Weimer

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They where great at the store figuring everything out and I have my SIM card now so just waiting phone to arrive and I'm good to go . Thanks again for the help !
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Derek Weimer

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Ranjan do you know if they will updated me when phone is shipped ? Is there anyway I can check the statues of my order?
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David, Mobile Master

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You should receive a confirmation of shipping, which would have a tracking number.
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Ivan, Mobile Master

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Make sure you check your junk email folders as well.