Varying due dates

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Why do due dates vary so much? In various months I have had 23rd to 29th. It really throws me off because I schedule time to sit down, check and pay stuff. When the statement date is the same why is the due date always different?
(Note: I am aware pre-authorized option may help)
Photo of RG

RG

  • 164 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
Are you signed up for ebilling?Koodo sends a notification to let you know your e-bill is ready. You can check the due dates of your bills on self serve. If your requesting to have the same due date every month I don't think thats possible based on my knowledge. With that being said I'd suggest you check your bills on a monthly basis to ensure your not late.
Photo of Robert

Robert, Mobile Master

  • 103,734 Points 100k badge 2x thumb
Also, there's this option to get a text alert each month about the billing date. Like that you always know your date without checking e-mail!
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
The due dates should not vary much at all. The due date is generally 25 days after the bill date. Since not all months have the same amount of days, the due dates can be different. Usually 2 - 3 days difference. As for 6 days difference, not likely.
Photo of Mike Reid

Mike Reid

  • 60 Points
My payment date is always the 23rd and has been so for over 2 years. This past statement, as usual the payment was to be deducted on June 23rd, and thats what the statement said. However, the payment was deducted on June 16th, one week earlier than had been indicated. That is not right, no matter what anyone thinks. It comes from my credit card, so no worry, but when the system starts doing something that is unusual and there is no advance notice from Koodo, then something is wrong.
Photo of Koodo Customer

Koodo Customer

  • 910 Points 500 badge 2x thumb
Mike, that is why you don't sign up for pre-authorized payments.
Photo of RG

RG

  • 164 Points 100 badge 2x thumb
ebilling yes have it, but the email is read (when it arrives early in the month, not on set days either) and kind of lost. Remembering to log in is not really the issue, a reminder for that would be the same as a reminder for the due date, I guess I have to set up monthly reminder based on the due date, would be much easier if that reminder was for the same day of the month though.

Text alert would be a good additional reminder, thanks.

@Zaphod Beeblebrox: I checked the last 7 months (based on my bank statements, my notes and logging in to Koodo) the due dates were between 24th and 29th, as far as I can see statement days are all the 1st. Going further back I seem to remember 23rd too because I remember wanting to post this topic when the due date seemed 'too soon'.
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
Can you do me a favor?

Check the bill date on the bills as well as the due dates. There should be about 25 days between them. Can you confirm this?
Photo of RG

RG

  • 164 Points 100 badge 2x thumb
Will do and reply back.
Photo of KaneSlavik

KaneSlavik

  • 6,464 Points 5k badge 2x thumb
Unless your bill DUE DATE is very last day of the month, your bill due date will always be the same, which will be 5 days before the end of the billing cycle.
Photo of RG

RG

  • 164 Points 100 badge 2x thumb
Did a series of screenshots from the ebill pdfs (combined them, white out the amount, etc.).

Seems I can add image here...

Photo of RG

RG

  • 164 Points 100 badge 2x thumb
No problem.
Looks like a different version of what KaneSlavik explained above, pretty confusing in my opinion. Guess have to live with it...
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
If you are comfortable, you can set up pre-authorized credit card or debit payments spo it can be automatically paid. This is what I do. Note that it does take one full billing cycle to become effective
Photo of Camilo_A

Camilo_A

  • 31,012 Points 20k badge 2x thumb
The due date is normally 5 calendar days prior to the next cycle close day.

The due date may vary from this date if the bill run has been delayed, or if the calculated date falls on a weekend or holiday.

Example:

A bill cycle with a close day of the 6th has a default due date of the 1st every month.

Note: If the 1st falls on a weekend or holiday, the due date will default to the next business day.
Photo of RG

RG

  • 164 Points 100 badge 2x thumb
Confusing (and I even studied math lol). Thanks all.
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
LOL.... I blame the accountants. I work with them all day long and I still dont understand them
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 140,062 Points 100k badge 2x thumb
If the changing due date is inconvenient, why not simply schedule payment of the Koodo bill for the 20th of each month? That way it's always the same, and since it's 19 days after the close date you know you will always have the bill by then. You don't actually need to wait until the due date to make a payment.

This conversation is no longer open for comments or replies.