Vacationing in UK, can’t text Canada with Easy Roaming

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  • Updated 2 months ago
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I can receive my daughter’s texts but can’t answer her. My carrier here is 02-UK, I confirmed that I have Easy Roaming activated on my account. I tried the international format (001+), I even tried different formats. I restarted my iPhone but nothing. Any suggestions please?
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Emmanuel Brochu

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Posted 2 months ago

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Dinh, Mobile Master

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hi Emmanuel,
As you had easyroam on, can you access data? and call any local and Canadian numbers? I would try to put +1.xxx.xxx.xxxx or 001.xxx.xxx.xxxx. Also I would try to restart the phone, and reset the network settings on the phone and see if it helps.
(Edited)
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Emmanuel Brochu

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I tried the restart and to call with different formats without success. I’ll look into the network settings.
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Dinh, Mobile Master

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@srlawren: it will be hard for them to check. I saw some cases here that had issues with local roaming partners. You and Koodo might never know until you turn on the phone in a foreign land.
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Mats

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Not much of a roaming partner if things don't work when your users try and use them. Seems to be happening abit lately causing stress for the user when their phone won't work.
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Dinh, Mobile Master

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@Mats: Well, people are using their phone with the roaming partners when they are oversea. Koodo/Telus don't own them. If you think they play a small part, then I don't know.... lol
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Mats

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If Koodo can fix it when a user calls in when they have issues with certain roaming partners, then yes they play a part.
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Dinh, Mobile Master

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@Mats: Koodo is ultimately responsible for all roaming fee and charges. Also, the customers have only one point of contact, which is Koodo. However, that doesn't mean they work alone and roaming partners are perfect.
(Edited)