Vacation Mode - Seasonal Hold Not Available

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  • Updated 5 months ago
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I want to put my plan on a seasonal hold, I searched the community and read there's a vacation mode plan you can change to.
Well I went to Self Serve  - Change plan-
Displayed a list of available plans, but not option for seasonal hold. So unless the option is in some abstract part of the site I need someone from Koodo to link/show where to  change the plan.
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pawel M

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Posted 2 years ago

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Goran, Mobile Master

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You can no longer go into seasonal hold via self-serve. You'll have to either call or I *think*that you can send Koodo a private message to their Facebook page to get it done.
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pawel M

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thanks!
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Juke Worldly

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I signed up to Koodo ONLY because I liked the vacation hold thing as I travel a lot. I think 15$ is quite high for that but it was our deal. I am currently travelling and even if I wasn't, I do not waiting on the phone to do something so simply in the digital age.  I did not want to change but i'll start looking for another provider. 
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Allan, Mobile Master

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You can contact Koodo via Facebook or Twitter as well so you dont have to wait on hold.
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gorp

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I do NOT want to register with facebook. How do I go on seasonal hold without being rewuired to use facebook or twitter which i don't want?
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Allan, Mobile Master

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The only other way is to call Koodo.
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Dinh, Mobile Master

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@gorp: then you could call Koodo then (611 from your koodo handset).

btw, you don't need your actual facebook to contact Koodo. you could create a temporary account just for contacting Koodo.