Using my Samsung out of Canada and temporary deactivation

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Unlocks are now free

Hey. I am going away for Christmas holidays and I have some questions. First, can I use my phone with local sim cards in the countries I will be visiting? I have a monthly plan (no long-term agreement) but I am using the $150 tab feature with about $ 90-something remaining on my tab.
Also, as I will be out of the country for about a month with no usage of my number, it would help me save some money if I could get my number deactivated for that period so that I wouldn't need to pay the bill for one month. Does Koodo offer anything like that?
Photo of Soheil C

Soheil C

  • 378 Points 250 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
To use your phone outside of Canada(overseas) you would need to unlock your phone first.

To have it unlocked, your last 3 bills must have been paid in full with no past due balance and your account is currently up to date. The device must be on your account for 90 days. As long as these are met and you agree to the $50 unlock fee, you will be provided a code(or if you have an iPhone, a request will be sent off and you must hook your phone up to iTunes to back up & restore the phone to complete the unlock).

You can switch your plan to the Seasonal Hold, however it's $15/month. It must be on your account for at least 1 month and for a maximum of 6. You are still liable for the bill during this, so you may want to consider paying in advanced if you aren't going to be able to pay it while you're away.
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
1. You'll need to make sure your phone is unlocked and is compatible with the frequencies of the networks being used over there.

You can get the phone unlocked online with places like cellunlocker.net or Koodo can do it for $50 as long as the phone bought from Koodo has been on the account for 90 days and there's been good payment history.

2. You can opt for a seasonal hold for $15/month, up to a max of 6 months. Please note that this counts as a rate plan change and if you currently have an out of market plan, you cannot get it back. If it's absolutely necessary then go for it, but if you have an awesome plan that is no longer offered, then you'll have no choice but to pay for the month.

There is an idea floating around for changing seasonal hold so it doesn't affect customer's plans, but until it come to fruition, we're stuck with a rate plan change option.
Photo of Soheil C

Soheil C

  • 378 Points 250 badge 2x thumb
Thanks! I would never have thought that my plan would change and I can't get it back! The plan I am with now is not offered at the moment so I guess I will need to pay for the month and keep it.
Photo of Soheil C

Soheil C

  • 378 Points 250 badge 2x thumb
Do I need to contact Koodo if I decided to use cellunlocker.net? They seem to offer a lower price for my phone.
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
You don't need to contact Koodo if you use a 3rd party unlocking service.
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
Nope. It's a third-party method of unlocking. I've used it before myself and has no part on your carrier.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,066 Points 100k badge 2x thumb
How long you will be away? Koodo offers the seasonal hold plan for $15/month.
But since it is count as a plan change, you will have to pick a new plan when you come back. If you have a promo/special plan, I don't know if it is worth to switch to the seasonal plan.
Photo of Soheil C

Soheil C

  • 378 Points 250 badge 2x thumb
Thanks. I will only be away for a month and considering the plan change, it does not seem to be worth it.

This conversation is no longer open for comments or replies.