Using Canadian iPhone 5 in UK

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

I have an iPhone 5 that I got about 10 months ago at London Drugs in Edmonton, Canada.
Koodo is my carrier, and I am on the Tab L Data 1GB Unltd $75 plan.
I am going to the UK in September, and will be living there for 6 months.
Please advise all necessary steps, in order, which will allow me to use my phone while I am there.
Thanks!
Photo of Seamus James Birkbeck Kalash

Posted 4 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 187,452 Points 100k badge 2x thumb
For 7 months I would advise unlocking your phone and getting a local sim there to use. I would just pay off my tab here and cancel your plan. However if you want to keep your number you can place your account on seasonal hold.
Photo of James Birkbeck

James Birkbeck

  • 200 Points 100 badge 2x thumb
Unlocking? What does that mean?
Photo of James Birkbeck

James Birkbeck

  • 200 Points 100 badge 2x thumb
How do I pay off my tab?
Photo of James Birkbeck

James Birkbeck

  • 200 Points 100 badge 2x thumb
Also, I can't seem to use the koodo self-serve app. When I click on any of the menu options I get an error message telling me it's unable to process my request.
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Most cell phones are generally locked to one carrier. If you bought a phone from Koodo, it's locked to Koodo except the Nexus phones. So unlocked phones can be switched from one carrier(ie,Koodo) to another(UK local).

You can pay off your tab through self serve. I'm not sure you can do it by self serve app...

Add : Oh, they are updating their systems right now. It says "We'll be up and running again Sunday at 1:00 pm EST."
Photo of James Birkbeck

James Birkbeck

  • 200 Points 100 badge 2x thumb
Thank you.

This conversation is no longer open for comments or replies.