Using the new self serve, how to check data usage for a previous billing period. Only seem to be able to check CURRENT billing period.

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Skifirst Saillast

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Skifirst,

To check the usage from a previous billing period you will need to take a look at your previous bills available under billing, you can get the bills for the past 18 months.

Hope this helps!
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Don Pacey

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Why is it so hard to see your previous usage?  Very sleazy on the part of KOODO, and frustrating because I follow the advice and I still can't get my previous usage.
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RudyW

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Don't you just download your previous bills? They have the usage on those.
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Skifirst Saillast

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Didn't make myself clear. I download all my bills. I used to then download additional DETAILED usage info for that (full) month. In the new self serve, Billing produces a PDF of your bill (no detailed data usage (as before)) but Usage gives only current months usage. 
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Skifirst Saillast

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In the old self serve you used to be able to get DETAILED DATA USAGE ie a list of the data used each day, not just the total for the month which is always included in the monthly bill. This was accessed by going into a specific month and then selecting DAILY DATA USAGE if I recall correctly. I can't find a way to do that in the new self serve.
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Mathieu, Mobile Master

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You can only view that for the current month, previous month and the month before that. Go under usage, click on the data and there are 3 tabs.
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Skifirst Saillast

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Mathieu, I must be blind or our systems are behaving differently. When I go to USAGE (on the left) I get a profile picture for each of our two phone #'s and three tabs underneath to select among three types of usage AIRTIME, DATA and MESSAGING. Selecting DATA gives me the data usage to date for the current bill cycle. I can see no option to select any previous month. Are you sure you are in the NEW self serve? When I first sign in, I briefly see the old web page, but I am quickly switched to the new one immediately. I haven't looked but there may be an option to get back to the old self serve. I have to tear myself away for lunch right now. Will check later.
Thanks
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Mathieu, Mobile Master

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I am using the new selfserve, everyone is. As I said, click on the little data graph and then there are three tabs above the detailed data description "Current Cycle" "Previous Cycle" "2 months"

Pay attention to the page and read it all, it's relatively easy to find if you follow what I tell you.
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Skifirst Saillast

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Sorry Mathieu, you must think I'm a bit thick! I didn't realize you could click on the small round DATA graphic itself. When you said DATA above, I thought you meant the DATA tab (one of the three AIRTIME, DATA or MESSAGING). Thanks for your patience.

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