Using Facebook Messenger to contact Koodo to put my account on Seasonal Hold.

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  • Updated 6 months ago
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I've used Facebook messenger to contact Koodo in the past to put my account on Seasonal Hold. Are there only certain hours and days of the week that this is available as I've messaged them twice in the past two hours with no reply?
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Darcy Young

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Posted 6 months ago

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Allan, Mobile Master

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They are open on Sundays from 9-7 EST. They do usually take a few hours to answer from my experience though. If you sent them a message this morning I would expect one by the end of the day.
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Darcy Young

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Thx, will wait "patiently". 
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Bernard, Official Rep

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Thanks Darcy! Someone will get back to you. It maybe a few hours as we do not provide instant replies on Facebook. 
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Goran, Mobile Master

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They follow regular customer support hours.