user name email not found

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  • Question
  • Updated 3 years ago
  • Answered
unable to log in to Self Serve even after receiving bill notification through emails.  worked last week...what's up?
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chris

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Posted 3 years ago

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Donna MacIntyre

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Apparently numerous Koodo customers are having prepaid access issues. Ongoing since Oct 11th. They are working on it.
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Mitchell Palmater

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Chris is post-paid I'm assuming.
Make sure you are logging into the monthly customer self-serve.
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Anna

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Hey Chris! What error message are you getting exactly?

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