Used data when I was intending on using WiFi

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  • Updated 4 years ago
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I was trying to use my phone on my wifi but accidently used the mobile network so now I'm going to be charged data usage fees since I don't have a plan. How can I have this waived as I thought I was using WiFi? And secondly how do I use WiFi on my Moto G?
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Tania Schumacher

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Posted 4 years ago

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Mayumi, Mobile Master

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I don't know how much you got charges and I cant guarantee you if they will wave it, but you need to call Koodo *611 from your phone and talk to them about your case.( You made mistake)

For your future wifi or data usage :
You can turn off your data on your phone: Setting > More under Wireless & networks > mobile networks > Uncheck " data enable

Also, Setting > Turn on Wi-Fi ( select your connection)