Used the wrong email signing up

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  • Updated 10 months ago
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When signing up for my new Koodo account, I realized I gave the wrong email adress and I've tried to change it but it says it needs approval from the other account but that does not exist. What do I do?
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Nimra Imtiaz

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Posted 1 year ago

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Bernard, Official Rep

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yeah, the system thinks the owner is the one with the email address you gave Nimra. Plsease send us  private message facebook and we'll help out. 
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Glen Ferguson

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I have a similar issue, I used an expired outlook email address when setting up my account? 
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Paul Deschamps, Mobile Master

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Hi Glen, send Koodo a private message to their FB page or Twitter account where they can verify your account and further assist you on setting up with the correct email
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Glen Ferguson

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Thank you, I have sent a FB message and awaiting a response. 

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