Usage history doesn't match my used data.

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  • Updated 4 years ago
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Today i got a text from Koodo that i already used 75% data plan, so I checked my prepaid plan status and my remaining data booster doesn't match usage history. What is this? Customer service center answered me that i have to wait for updating new information(and very unkind), but other recent information is already updated. Is there anybody to know about this?
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Ki Jung Kwon

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Posted 4 years ago

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Ahmad

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The data usage counter online is a few hours behind what your actual usage is at the current moment.
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Robert, Mobile Master

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This is why I would suggest monitoring directly on your phone. Like that you can get real-time usage.

The text system is a little delayed as is the online information on self-serve.

Have a nice day.

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