usage graphs confusing

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  • Updated 5 months ago
anyone confused by the data usage graphs? 
  • when i open the usage page i see 354/6144 data used but when i click on the graph i see 1354 used
  • i have two messaging graphs (not sure why 2)  and the numbers inside the graph are completely wrong, not that it matter because its unlimited
  • airtime aswell is incorrect 39 mins showing vs 83 again not that it matters...
Anyone know what the expired graphs are for?

thanks
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Dominic Loiacono

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Posted 5 months ago

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Allan, Mobile Master

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The graphs that are greyed out would've been from an older plan that you had previously this billing cycle. (I assume you switched plans recently?)

As for the minutes, the page you have screenshoted will show the minutes that are counted against your monthly minutes (for those who only have x amount of min per month. Wont include the unlimited evenings and weekends). When you click on view details it will show all the minutes used.
As you have unlimited it doesn't matter.
(Edited)
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Bernard, Official Rep

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If you just recently joined Koodo or opened a new line, the first few days have unlimited data to help people understand their daily usage a bit. When you click on the data graph the reason for why you seeing more data usage because it could include the free data as well. The circle shows your data use from the bucked of data you have in your plan. 
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Dominic Loiacono

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thanks Bernard. yes recently joined.  over the next cycle then the graph should equal the usage inside.  

thanks