US texting

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  • Updated 2 years ago
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When I text 3TXT to 4545 do I get a confirmation. I didn't and can't see anywhere that the add on added
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Sharon Price

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Posted 2 years ago

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Timo Tuokkola, Mobile Master

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Yes, you should receive a confirmation if the add on was successfully provisioned.
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Ranjan, Official Rep

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Hi Sharon - does your phone number end with 752? If so, I'm not seeing it on your account. When did you try texting for the add-on?
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Sharon Price

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Hi Ranjan - it is my son's phone but on our plan.  His number ends in 745 and he says he texted 3TXT to 4545 at about 5AM right before he had to board his plane. 
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Ranjan, Official Rep

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Sorry Sharon, I'm unable to locate the account using the information I have (your name and email address). We'll need to validate your account details and can then look into this a bit further with you, to confirm whether or not it's been added correctly to the account, and if not, get that sorted. Would you mind sending us a private message on Facebook in order to look into this?
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Sharon Price

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Easier said than done.  My facebook is pretty limited so I'm not sure how to do that. Can we text?  And I'm now getting quite concerned that my son is texting back to his friends and it's costing us. 
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Sharon Price

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Actually Ranjan the account is under my husband's email.  It's Walter Price at XXXXX@XXXX.com.  Does that help?
(Edited)
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Ranjan, Official Rep

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Thanks for the quick chat, Sharon! Just confirming that the 3-day unlimited US text add-on is now on the account. Let us know if you need anything else!
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Sharon Price

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Thank you, thank you! :)

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