US Text not working

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  • Updated 2 years ago
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I signed up for the US unlimited text a couple of days ago, but it doesn't seem to be working. I can give and receive iMessages when I am connected to Wifi, but do not receive any while I am not. I have reset my connection and sms is one. What else can I try (this is an iPhone 6 +)
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Sophie Alexandra

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Posted 3 years ago

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Jonathan I, Mobile Master

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iMessage requires Internet. They're not regular texts. So you'll either have to continue using WiFi or turn on data, but that's going to be costly even with a roaming pass.
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Melissa

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What ^^^^he said. You need data in order to use iMessage. You can only send regular txt with the plan you got.
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Sophie Alexandra

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I understand that imessage needs data, but even when people send me text messages (and not imessages) I do not receive them, nor do they get a notification saying that it cannot be sent and that it needs to be a text. And on my end, I am unable to send text messages to friends, at all. They do not receive them
.
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Sophie Alexandra

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and yes, my data is on.
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Tayeb A, Employee

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Hey Sophia, this link: should help: https://support.apple.com/en-ca/HT204065 If you need further assistance, you can reach our Technical Support at 1-866-995-6636 so that a representative can look into this.

Hope this helps!
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Gary

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December 29, 2016
This is the second time we are having texting problems with texting thru Koodo via AT&T.
We signed up for 30txt 4545.
We only want texting only, no mobile calls and no data.
Please help!
(Edited)

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